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Freight Receipt Instructions

ABF Freight is the exclusive common carrier for Pace Tools. They provide excellent customer service at a very reasonable price. However, it's your responsibility to notify both Pace Tools and ABF Freight of any damaged or missing goods within 48 hours of freight reception.

When you receive your shipment, immediately:

  1. Make note of any visible damage and/or missing pieces (compare the bill of lading to your purchase confirmation) on the bill of lading at the time of deliver.
  2. Sign the bill of lading. Do not do so until you're sure point (1) has been adequately addressed.

Within 48 hours of freight reception:

  1. Check for missing parts using the parts list provided with the owner's manual/installation instructions to verify that all parts are present and intact.
  2. Check for any part or freight damage that wasn't noted on the bill of lading.
  3. Inform Pace Tools and ABF Freight of your problem. You will be requested to fax or email a copy of the bill of lading to Pace Tools at that time. Remember, notification to both parties must take place within 48 hours of the reception of freight. Without this, we cannot honor your claim.
  4. Any damage to wheel equipment must be reported within 48 hours no exceptions!

Please report any concealed defects to Pace Tools within 3 days of freight reception.